Account and Data Deletion

Last updated: June 25, 2026

You can delete your LuluCare account and associated app data from inside the app. If you no longer have access to the app, you can also request deletion by email.

How to request deletion

• In the app: open Settings and use the account deletion option.
• By email: contact support@lulucare.app and tell us that you want to delete your LuluCare account and data.

What to include in your email

LuluCare is designed to be anonymous, so we may need information that helps us verify and locate your account. Please include any details you have, such as:

• Your app platform: iOS or Android
• Your approximate last active date
• Your in-app nickname, if you set one
• Any support ID, account transfer code, purchase receipt, or Google Play order information you can provide

What we delete

After verification, we delete or de-identify the LuluCare account and associated app data, including profile information, chat history, journal entries, generated insights, and account credits linked to that account.

What may be retained

Some limited records may be retained when required for legal, security, fraud prevention, dispute handling, accounting, or app store transaction obligations. These records are kept only as needed for those purposes.

Processing time

We aim to respond within 7 days and complete verified deletion requests within 30 days, unless a longer period is required by law or needed to protect the service from abuse.